FAQs


Frequently Asked Questions

Can my parent remain at home?

Most older adults CAN remain at home! The vast majority need help with their normal daily tasks. An aide or companion can assist, making staying at home with one-on-one care a great alternative to facility placement. Often the cost is comparable, and in some cases, less than facility care!

The Care Registry and our Senior Care consultants work with the goal of helping people age in place…remaining at home can be a reality!


When does one need to go to a nursing home?

Seldom does one NEED to go to a nursing home! Most care needed by older adults is for assistance with their normal daily tasks. An aide or companion can help with bathing, dressing, meal preparation, laundry, medication reminders, light housekeeping services.

Our aides can offer one-on-one care to individuals in the comfort of their own homes. Our licensed social worker can speak to you about various options, including financial resources and entitlements that could be available.


What functions does a nurse aide or companion provide?

Older adults experience difficulties with their “ADL’s”, activities of daily living. They need assistance with: bathing; dressing; bathroom needs; incontinence management; light housekeeping; laundry; companionship; shopping; escorts to appointments and the like. The Care Registry nurse aides and companions can help you with all of these things.


How are your nurse aides and caregivers selected?

We are very careful in our screening process. We look for workers who have had experience in taking care of the elderly. They must do a face-to-face interview, submit references which are confirmed, have and maintain current TB testing, and a doctor’s release saying that they are healthy to do nurse aide work and have nothing on a state-wide, Act 34 Criminal Check.

As important as this screening process is the fact that our caregivers are insured and bonded employees, not contractors.


What is the difference between a nurse aide and a companion?

In most cases, The Care Registry uses these terms interchangeably. We look for workers who have the right background and qualifications for your particular care needs’ situation. Many of our workers have had years or decades of experience.

If your insurance dictates that we must have a CNA (certified nurse aide). We will work with you to do that.


What options are there for home health care?

The options are many and are on the increase! There are now more programs and creative ways of enabling people to remain in their own homes for their entire lives! There is a wealth of services, in-home care, equipment and financial resource alternatives that can help you to remain in your own home!

We can speak with you about your specific situation and acquaint you with options and ideas that may be appropriate for you to enable you to remain at home. She is also aware of programs and entitlements for which you may qualify.


I have questions about planning for my parents’ future, can you help?

We most certainly can! Our professional staff can discuss your situation with you. We can offer information, direction and/or specific services. If you need additional assistance in assessing the situation at large, looking at overall needs, coordination, management, services, legal and financial issues, entitlements and the like, we can connect you with one of our Geriatric Care Managers.

The geriatric care manager can meet with you and/or your family in the privacy of your own home and help you determine what is needed, available and appropriate for your specific situation. The geriatric care manager can continue to work with you to assist with the coordination and management of your situation. This generally results in greater health and well-being of the client and takes great pressure off of the caregiving family.


I am physically challenged and need daily living assistance—what do you offer?

The Care Registry routinely offers care to younger adults with physical challenges resulting from disease, injury and/or conditions. We are here to help you remain as healthy and independent as possible.


What prices do you charge for nurse aide assistance?

The costs from The Care Registry are lower than most other home care companies, with the workers receiving a high portion of the fee. Our low prices cover ALL TIMES*, (evenings and weekends) and ALL TASKS!

The Care Registry has specific prices for hourly care, live-in care and brief visits.

Please contact our office so we can discuss your specific needs and develop a cost effective plan to meet your goals

*On major legal holidays, time and a half is charged.


What prices do you charge for an Assessment and for Geriatric Care Management?

Our fees are based on the amount of work that we do. As each situation is different, we charge by the hour and break that into 5-minute billing increments. Our geriatric care managers are all very experienced and have a wealth of knowledge to share with you. Our intervention can often save money, by helping people remain at home, connecting to services and/or receiving entitlements.

Give us a call to further discuss your needs.


I have long-term care insurance. Can I use it with your home care?

The Care Registry has been approved countless times to provide care for those who carry long-term care (LTC) insurance. We will work with you to get the benefit approved, and even do the paperwork for reimbursement!

The best next step is to call us and we will do a conference call with you and your insurance company to further explore this option.


Do you have Live-in help?

Yes! The Care Registry is one of the few providers which offers live-in care. If the client is sleeping well at night, (getting up once or twice briefly), we can place a worker in the home who stays there and sleeps there. One aide typically works 3 or 4 days and nights in a row and a second aide relieves the first to finish the week.

We can do as little as one day of live-in care or up to seven days a week. Most home care companies will arrange for three eight-hour shifts and charge you between $450.00 and $550.00 a day!! The Care Registry’s live-in care costs far less with only one shift change a week. Give us a call to discuss this option!


I just need someone to come by once a week, can you do that?

Yes! The Care Registry can provide help for as little as once a week, or as much as 24/7. We will work with you to develop a plan of care that works for you or your loved one.

Give us a call to discuss your situation….you are under no obligation.


My mother is in the hospital and I’m trying to get her back home—what do I do?

The staff at The Care Registry are professionals who frequently work with hospitals to ease the stress of discharging a loved one to home. Nicole Patton, RN, will work with you to explain what is needed, address issues about discharge, suggest services and equipment that can help, and speak with the staff at the hospital.

Most hospitalized patients can return home. We can speak with you about this goal and help you achieve it! Give us a call.


Do I need to use your services for any length of time?

You can use The Care Registry services for as little or as long as needed or desired. Our goal is to provide excellent care to you or your loved ones. We work closely with you to achieve that goal. With that in mind, you can just give us a call and let us know that the service(s) is not needed anymore.


What if I am unhappy with the services you provide?

We want to know whenever you have a problem or a concern! Our goal is your satisfaction!

We know that it can be difficult to adjust to needing care and/or to a caregiver. Whether there are small issues that can be easily addressed, bigger problems and/or personality mismatches, we will work with you to resolve the problem or change the worker. Please, don’t ever hesitate to notify us of problems or concerns. We are here to make this work for you and we are easy to work with!


I am moving to a facility, but I still need assistance—can you help?

Yes! We consistently provide that extra touch with one-on-one care to those who are in personal care or nursing homes, hospitals or rehabilitation facilities. This added care can be used to give comfort, supervision or address certain care needs. We can be there from one hour to 24 hours per day.

Additionally, our geriatric care managers can oversee the transition from home to facility or facility to home. We can continue to be a resident advocate, attending care conferences, coordinating medical appointments/medical care, advocating for the hospitalized client and more. This can be a tremendous help for the out-of-town family.


Why should I choose The Care Registry?

The Care Registry has been serving the Pittsburgh area since 1990. We are owner-operated, not a franchise. The Care Registry has several advantages over other home care companies:

  • State licensed
  • Higher wages paid to workers
  • 24-hour live emergency phone coverage
  • A Registered Nurse administrates
  • Our employees are thoroughly screened, insured and bonded
  • We work closely with you to develop a care plan
  • We are very knowledgeable in areas that are of concern to the older adult and family

Call us for a no-obligation consultation with one of our professionals to discuss your specific situation.


Do you offer respite care?

Yes! The Care Registry can place a caregiver in your home when the caregiving family member wants to go on vacation, is hospitalized, needs to attend to important family business, and the like. This gives your loved one the ability to remain in familiar surroundings with one-on-one care. Give us a call to discuss your care needs.


I have a question about legal guardianship.

Our staff is here to assist you if you are, or think you might become, the Legal Guardian of a loved one. The staff can help guide you through the process, focusing on your loved one’s care management needs. We have assisted many family members who have the role of Legal Guardian or Power of Attorney and live at a distance from the loved one.


How can I contact you?

Since every care situation is unique, we welcome the opportunity to discuss your situation with you. You can reach us:

  • By phone – 412-421-5202 – during our normal business hours* of 8:30 am and 4:30 pm EST.
  • By email: info@thecareregistry.com

*If the situation is urgent, have an on-call coordinator available 24 hours a day 7 days a week.


What locations do you serve?

The Care Registry provides aides and companions throughout Pittsburgh and Allegheny County. We will let you know if a particular area is beyond the scope of our services.

Private geriatric care management is provided throughout Allegheny and parts of Westmoreland and Butler Counties.